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Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com
This paper highlights five simple strategies any organization should consider to cost-effectively increase the...
Mentor Graphics Video Testimonial by InQuira Inc
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to...
The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software
This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable...
If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation
This document explores the power of online self-service and how it contributes to healthy customer relationships and...
Shenzhen Telecom by Pitney Bowes Group 1 Software
Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide...
SugarCRM 30-day Trial - Customer Information Hosting by SugarCRM Inc.
Signing up for this 30 day free trial gets your company on track for taking control of customer relationships, group...
Achieving Profitable Growth through Exceptional Customer Experience by CA
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve...
Essential Series: Network Troubleshooting and Problem Identification by SolarWinds, Inc.
Techniques and technologies exist today that make a lot of the highly-manual activities of the network...
SAP Advice
Is it possible to install SAP-NetWeaver, SAP-CRM, SAP-SEM, and SAP-Risks on a single server? It is possible but not recommended. SAP NetWeaver is the basis for all SAP solutions on a given hardware. The business applications and the SAP xApps use the key areas of SAP NetWeaver as shown in the following graphic. Is it possible to install SAP-NetWeaver, SAP-CRM, SAP-SEM, and SAP-Risks on a single server?
What kind of hourly rates do SAP NetWeaver consultants and SAP BI consultants get? It depends on experience, but SAP NetWeaver consultants and SAP BI consultants can charge anywhere between $50 and $200 per hour. What kind of hourly rates do SAP NetWeaver consultants and SAP BI consultants get?
What is so special about SAP BI? What are advantages of it over SAP BW 3.5? SAP BW will be known as SAP BI from the BW 7.0 onwards. SAP BI is one of the components of SAP NetWeaver. There are a whole lot of differences between BW 3.5 and SAP BI. Please check the online documentation available at help.sap.com. Expert Jay Narayanan answers what BI actually is in comparision with BW.
Articles
who a little more than a year ago became the Americas' SAP Users' Group's first president and salaried employee, is no longer with the organization, according to ASUG.

ASUG declined to release any other details as to the nature of Strout's departure, but said more details will be available this week.

Strout and ASUG set themselves apart from other user groups... More...

NEW YORK -- SAP will focus on making its software easier to consume and use, according to SAP co-CEO Leo Apotheker, who shed light on the vendor's plans for cloud computing Friday.

Apotheker's vision for SAP cloud computing could be called partly cloudy -- he doesn't think all customers want to, or should, run everything in... More...

SAP cut the prices for NetWeaver development and composition subscriptions nearly in half this week.

NetWeaver development licenses are now $1,170 plus tax, compared to $2,300 plus tax. A NetWeaver composition license is $520 plus tax, compared to $1,100 plus tax, according to the SAP Developer Network (SDN).

"We've... More...

SAP released its fourth enhancement pack yesterday, and it's focused on bringing new functionality to many lines of business.

New downloadable functionality is now available for finance, human resources, plant and operations, sales and support, procurement, and product development and manufacturing... More...